Returns & Exchanges
At Neurogum India, we want you to be completely satisfied with your fashion purchases, offering a seamless 14-day return and exchange window for all unworn items. We ensure a hassle-free process to keep your wardrobe updated with the latest trends and perfect fits.
Initiate Request
Log into your Neurogum India account and navigate to the 'My Orders' section to select the items you wish to return or exchange.
Quality Inspection
Ensure the apparel is in its original condition with all brand tags, packaging, and hygiene seals intact for a successful verification.
Schedule Pickup
Once your request is approved, our courier partner will arrive at your doorstep within 48 hours to collect the return package.
Receive Refund
After the item reaches our warehouse and passes quality checks, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing